I'm curious, resilient, and collaborative, thriving on complex challenges.
From an early age, I’ve been immersed in the art and science of organizing and making sense of information.
I’ve always had a passion for finding ways to simplify complexity and make it easy for humans to find information: from delivering customer journeys and insights to Project Management Institute stakeholders to distilling information across 4 market segments at Watson Health into a usable platform for B2B customers.
This passion led me to earn a degree in Information Science, focused on human-computer interaction, systems analysis, data and information discovery. Guided by the core tenets of Information Science, I’ve had the privilege of helping organizations transform their business and technology goals into meaningful experiences that customers and employees love.
Expertise
A dynamic and adept design thinker, I specialize in organizing and guiding human-centered design activities to focus on understanding and solving problems. Through workshops and other methods, I uncover customer needs, define market opportunities, generate innovative ideas and prioritize next steps. My expertise lies in facilitating these processes to create impactful solutions.As both an analytical and creative thinker, I thrive as a self-directed team player, leading transformative initiatives that harmonize business objectives with emerging trends and customer needs. With experience in a range of organizations, including Fortune 100 & 500 companies, start-ups, and non-profits in healthcare, financial services, and higher education, I quickly becomes a trusted advisor to senior leadership and thrive on solving complex challenges.
Experience Strategy
A dynamic and adept design thinker, I specialize in organizing and guiding human-centered design activities to focus on understanding and solving problems. Through workshops and other methods, I uncover customer needs, define market opportunities, generate innovative ideas and prioritize next steps. My expertise lies in facilitating these processes to create impactful solutions.
CX Research
A self-professed data nerd, I excel at synthesizing together qualitative and quantitative customer data to generate actionable insights and strategic options for business leaders. By weaving together these types of data, I provide a holistic understanding of customer behaviors, preferences and needs. Through my expertise in analyzing information, I help businesses uncover valuable opportunities to optimize the customer and employee experience.
CX and Service Design
As a skilled strategic designer, I have a talent for identifying and understanding the key moments that matter to both customers and employees. I help businesses in prioritizing these moments by leveraging valuable customer insights. To communicate insights, I have a deep toolkit and use artifacts such as customer journey maps, service blueprints, and enterprise information architecture frameworks. By combining strategic thinking and design methodologies, I help organizations make informed decisions and ultimately create seamless experiences for customers and employees.
My Clifton Strengths
Achiever
People who are especially talented in the Achiever theme have a great deal of stamina and work hard. They take great satisfaction from being busy and productive.
Ideation
People who are especially talented in the Ideation theme are fascinated by ideas. They are able to find connections between seemingly disparate phenomena
Learner
People who are especially talented in the Learner theme have a great desire to learn and want to continuously improve. In particular, the process of learning, rather than the outcome, excites them.
Input
People who are especially talented in the Input theme have a craving to know more. Often they like to collect and archive all kinds of information.
Intellection
People who are especially talented in the Intellection theme are characterized by their intellectual activity. They are introspective and appreciate intellectual discussions.