This initiative included creating a strategic design vision and establishing a self-service cloud analytics B2B solution for government, payer, employer and provider clients utilizing machine learning, artificial intelligence and other IBM Watson technologies.
Organization: IBM Watson Health
Sector: Healthcare Technology | Analytics | Data Science & Artificial Intelligence (AI)
Results: Envisioned and designed a new offering using Watson’s AI services, now called Merative Health Insights. Created an analytics framework for users to uncover insights, make decisions based on recommendations, and help them proactively strategize future actions. Directed and oversaw the development of a healthcare conversation experience pattern library.
Approach: Immersion to identify client opportunities. Orchestrated in-person 3-day workshop at IBM with over 50 healthcare clients to define cloud-based analytic platform. Facilitated ideation sessions with clients, product, design, and engineering resulting in agreement on scope, critical use cases, and final product direction. Recognized by client executives for bringing simplicity and clarity to project. Design to-be state designs and journeys. Created and tested IA, designs and data visualizations
Responsibilities: Workshop facilitation, design strategy, persona and customer journey creation, UX research, information architecture, data visualization design.
Other team members included: (*indicates my direct reports)
- Sr. Director, UX
- Information Architect*
- UX Designers*
- Various consultants for visual design*
- Tableau Data visualization Analysts and Designers*
- Client stakeholders for large Payer organizations.
Watson Health Insights (now Merative) delivers an integrated data warehouse and analytics portfolio that’s easy to access. Helping health plans can get the information they need to reach goals of optimized program performance and improved population health.