Experience-Design

The Power of CX & Service Design

What is Customer Experience Design? In short, when we create things people love, they are more likely to buy them and use them. That is what former IBM CEO, Thomas Watson Jr. meant when he said in 1973, “Good design is good business.” Katrina Alcorn, GM, Design at IBM In today’s Read more…

By srector, 9 monthsDecember 22, 2023 ago

Experience-Design Information-Architecture

Exploring Conway’s Law in the Context of Experience Design

I recently had the privilege of catching up with a former colleague, Erin White, who works as an Information Architect for GovTech and was previously the Head of Technology for the library where we both used to work. (Interestingly, Erin was my first hire as a new manager – let’s Read more…

By srector, 9 monthsDecember 22, 2023 ago